How AI Overcame Language Barriers & Transformed Purchase Order Processing
Processing purchase orders should be simple. But for one of APAC’s largest MedTech companies, it was anything but. With 500,000+ orders flooding in every month, their customer service teams were drowning in manual data entry, inconsistent document formats, and complex approval workflows. Delays piled up. Accuracy suffered. And critical medical supplies weren’t reaching customers fast enough.
Their biggest roadblocks?
❌ Too many formats – Emails, PDFs, images, even handwritten orders.
❌ Manual data entry bottlenecks – Slowing down SAP order creation.
❌ Language barriers – AI struggled to process Chinese-language orders.
❌ Error-prone processing – Leading to rework, compliance risks, and lost time.
They knew there had to be a better way—one that could keep up with their scale, reduce errors, and remove the bottlenecks slowing them down. Enter Infrrd.
With AI-powered document processing, they cut manual effort by 90%, processed orders in minutes instead of days, and seamlessly validated data in SAP—without rigid templates. Even complex, multi-PO documents and Chinese-language orders were handled with precision.
What changed? Everything. Read the full story.
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